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Support

To be a truly successful company, you need access to software support when you need it—connecting directly to trained personnel who can answer your questions and help you solve any issues. That’s what our Client Support program is all about.

Many of our clients say they rarely need support with F9—it is that functional and easy to use. But when you need it, we provide unlimited technical support and assistance installing product updates. Our support team is available by phone and e-mail during business hours in both Eastern and Pacific time zones.
Our Value Added Resellers (VARS) around the world also offer support and are the first line of contact for our clients who purchase F9 through that channel.

Another valuable option is InforXtreme: Another valuable option is Infor365, a 24×7 online self-service portal offering direct access to the tools, information, and people that can help you optimize your Infor solutions. It’s our way of keeping you connected all the time with us.

Enter the InforXtreme portal to access critical support resources including software updates and release notes, log and track incidents online, and network with other F9 users.
Transfer F9 Licenses. You can easily transfer an activated F9 license. For more details and instructions, please download the F9 License Transfer document.
Reactivate F9. To request a license reactivation due to hardware failure please complete the F9 Reactivation form and return the scanned document.